Need Help?

How do I sign up for Atria WebPay?

Select Create an Account and follow the steps to create your user profile. Your email address and Resident Account Numbers are required to begin the process.

Where do I find my Resident Account Number?

The Resident Account Number is located at the top left of each monthly statement, just below the resident’s name.

I have multiple residents to pay for; can I manage all of them with one profile?

Yes! Once logged in, you will see a box to add additional Resident Account Number (s). This will allow multiple residents to be linked to a single user profile. Once the resident has been added, select Pay Now next to the resident’s name to access the payment page for the selected resident.

I created an account but can’t log in.

For your security we require the new user profile to be activated. Please check your email and click on the activation link to direct you to the Atria WebPay login page.

What payment options are available with Atria WebPay?

• Recurring eCheck bank drafts are available at no cost. This convenient payment option will automatically draft from any checking or savings account on the fifth of each month. The amount drafted each month will match your statement balance less any credits received after the statement was mailed.
• Single eCheck bank drafts are available with an associated convenience fee of $4.99.
• Single credit card payments (MasterCard®, Visa® or Discover®) are available with associated convenience fee of $29.99.

I have a question about my statement, who should I contact?

Please contact your community and ask for the Community Business Director. Their phone number and address are located near the bottom of your statement.

How do I update my email address?

Once logged in, go to the Manage Profile link and enter your updated email address.

What should I do if I forgot my password?

Click on the Forgot Your Password? link and you will be prompted to answer a security question. Once answered correctly, you will be sent an email with a new password.

What should I do if my account is locked?

For security purposes, your account will automatically lock after multiple failed login attempts. Your account will automatically unlock in two hours. To unlock your account immediately, please click on the link provided, located in the warning message on the login screen.

How do I stop a recurring eCheck bank draft?

Log in to your Atria WebPay account and press the Pay Now button. The Make a Payment screen will appear. Select the Recurring Payments button on the left side of the screen. The Recurring Payments screen displays a list of the recurring payments you have initiated. The list includes active, expired, and stopped recurring payments.

To stop an active recurring payment, select the payment and click Stop Payment, then click Confirm at the bottom of the screen. A confirmation email will be sent to the email address on file, verifying that the recurring payment has been stopped.

How do I delete a resident ID from my account?

• Log in to your Atria WebPay account and click on the trash bin image located to the left of the Resident Account Number. Please note: deleting a resident from your profile will not stop a recurring eCheck bank draft associated with that resident.

Need additional assistance?

If you have any questions or need assistance, please contact our Atria WebPay Support Team at 866-816-1713. Atria WebPay Support is available from 8:30am to 5:30pm ET, Monday through Friday, excluding company holidays. You may also contact us in writing at 300 E Market St #100, Louisville, KY 40202.